- Custom Designs
Frequently Asked Questions
How quickly is my order processed and shipped?
For personalized items, a PDF proof will be emailed within 3 business days (excluding holidays) of receiving your order. After proof approval, please allow up to 10 business days for printing and production.
Non-personalized items are shipped within 4 business days.
Vintage postage processing times vary as quantities are limited and, in some cases, may be in high demand.
Depending on order volumes, some fluctuations in processing times may vary but we will do our best to inform you of any type of impending delays. If you have any questions about processing or shipping times, please contact us.
What is your return policy?
Any non-personalized, unused and unopened product may be returned within 7 days of receipt for a full refund. Vintage postage sets may be returned if the order contains 5 or less sets. Shipping fees are non-refundable and refunds will be processed in the same form the order was placed. Used, opened and personalized products cannot be returned.